FAQ

Do you accept returns?

We accept returns for all non-perishable items. Please refer to our Refund Policy.

 

Do we offer next-day shipping?

No, at this time we do not offer next-day or overnight shipping. Typical order processing can take 1-6 days.

 

Do we sell frozen & refrigerated groceries?

Yes, we offer many frozen & refrigerated products for sale. Refrigerated items are packed and shipped in specialized packing material to maintain temperature. These additional packing costs are included your shipping rate at checkout.

 

Do we offer international shipping?

Currently, we only offer shipping within the USA, specifically 48 contiguous states plus DC.

 

    What types of shipping rates do we offer?

    We offer Standard, USPS Priority Mail, UPS and FedEx Ground rates. Please see Shipping Overview for more information.

     

    How long does it take to process an order?

    Most orders ship within 1-3 business days. You should allow up to six (6) business days for order processing. Our carriers make multiple pickups from us throughout the day with the latest cutoff time at 6:30 p.m.

    Certain types of orders, including orders with frozen and refrigerated products, only ship from Monday til Wednesday. If such orders are placed on Wednesdays, they will go out the following Monday. We reserve the right to delay shipment in the event of extreme weather conditions.

     

    Do we use recycled or recyclable materials for packaging?

    For our packaging, we use biodegradable peanuts with recycled cardboard for protection. Our boxes are reusable and recyclable. For certain fragile items, we use bubble wrap. You can follow the link below to read more about how to recycle bubble wrap:

    https://recyclenation.com/2014/05/recycle-bubble-wrap/

     

    Why hasn't my tracking number updated yet?
    When we ship packages out, they get picked up in bulk by USPS and scanned at a Central Distribution facility. This is when the tracking number is updated. The packages then get scanned when they are in route.
    They do not scan the packages when they come in. It gets scanned after its transported to the central distribution facility. 

    Sometimes, when the item is shipped out by the end of the business day, it doesn't get scanned in the Central Distribution facility until the next day. That creates a delay in updating the tracking number, leaving many customers confused. 

     

    Is everything we sell vegan?

    Although we specialize in natural and vegan products we offer thousands of food and health products and not all of them are vegan. We encourage customers to carefully read all product descriptions and labeling and have due diligence when shopping items.

     

    Do we sell meat?

    We do not sell meat or fish for human consumption. We do sell pet food that contains animal products and by-products. 

     

    Have there been changes to processing and shipping due to Covid 19?

    Yes. Please refer to our Covid19 announcement.